GWM has strengthened its Australian aftersales network with the opening of a new Parts Distribution Centre in Western Australia, designed to improve parts availability and reduce repair and servicing wait times for customers across the state.
The new facility is now fully operational following a multi-million-dollar investment and has been established under a multi-year lease agreement. It will provide local inventory for GWM’s growing Western Australian dealer network and enable overnight delivery of stocked parts to dealers across the region.
The WA Parts Distribution Centre opens with more than 1,100 stock keeping units and more than 30,000 individual parts, representing more than $1 million in inventory.
Stock held locally includes fast- and medium-moving components, accident and attrition parts, maintenance items, Capped Price Service parts and components for high-tech vehicle systems.
The investment is particularly relevant as GWM continues to expand its presence in Australia, increasing the importance of parts availability and efficient aftersales support.
The first direct replenishment shipment from China is scheduled to arrive in August 2026, with stock levels to be adjusted over time according to dealer demand, vehicle sales growth and purchasing trends.
GWM Australia and New Zealand Chief Operating Officer, John Kett, said establishing a dedicated Western Australian distribution centre was about bringing support closer to customers.
“Australia is a vast country, and providing localised support close to our customers and dealer network is essential to delivering the level of service they expect,” Kett said.
“Establishing a dedicated PDC in WA reflects our long-term commitment to the market and ensures customers receive the same fast, reliable parts supply, regardless of where they are in Australia.”
Building a more resilient national supply chain
The Western Australian facility joins GWM’s existing distribution centres in Victoria and Queensland, giving the manufacturer three parts distribution locations around Australia.
GWM has also introduced Cross-Warehouse Fulfilment across the network. Under the system, dealer orders can be supplied from whichever of the three warehouses has the required stock available.
The strategy is designed to improve parts availability, reduce back orders and provide greater flexibility when inventory demand varies between regions.
GWM Australia Head of Parts, Accessories and Logistics, Aniket Nadkarni, said combining local WA inventory with the broader national warehouse network would create a more responsive supply chain.
“By holding inventory locally in Western Australia while remaining connected to our distribution centres in Victoria and Queensland, we’ve created a more agile and resilient supply chain,” Nadkarni said.
“It allows us to respond faster to dealer demand, improve parts availability and reduce wait times for customers, ensuring our aftersales support keeps pace with the growth of the GWM brand.”
The investment will support GWM’s 124-dealer national network and highlights the increasing importance manufacturers are placing on aftersales capability as their Australian vehicle populations grow.
For fleet operators, particularly those running vehicles in Western Australia, improved parts availability and shorter delivery times can also translate into reduced vehicle downtime — an increasingly important consideration when assessing manufacturer support and whole-of-life fleet performance.
