Clarion Claims has partnered with RAVIN AI to introduce browser-based vehicle damage capture into its Australian motor claims service, aiming to speed up assessment and reduce delays for fleet operators.
The technology allows drivers and fleet managers to photograph exterior vehicle damage using a standard mobile web browser, without downloading an app or using specialist hardware.
RAVIN AI’s computer-vision technology then grades damage severity and identifies a likely repair pathway. Clarion says the process gives its claims team an objective view of vehicle condition within minutes of receiving the images.
For fleet managers, the potential benefit is an earlier start to claims assessment and repair planning, supported by better visibility of each claim’s progress.
Getting repairs moving sooner
The technology is embedded in Curium, the claims and compliance platform that powers Clarion’s motor claims service.
Images captured through a mobile web link flow into triage, assessment, repair management and reporting, reducing the need to transfer information between systems or manually enter it again.
Clarion says assessing damage at first notice of loss could help its team make initial repair pathway decisions before an assessor visit, shortening the process leading to repair authorisation and booking.
“Claims management has been weighed down by administrative delay for too long, with brokers and drivers constantly chasing updates,” said Drew Schnehage, Co-Founder and CEO of Clarion Claims.
“RAVIN AI gives policyholders, drivers and fleet operators an instant, app-free way to capture damage at the scene, which speeds up the whole claims lifecycle from day one.”
For working fleets, delays between reporting an incident and booking repairs can affect vehicle availability, replacement vehicle requirements and daily operations. Earlier damage information could help fleet teams plan around those disruptions.
Better visibility for fleet managers
The integration also feeds visual inspection information into Clarion’s live dashboards, giving brokers and fleet managers access to the status of open claims.
Curium supports automated workflows, API connectivity, real-time reporting and regulatory tracking. Bringing damage capture into the same platform is intended to reduce administrative touchpoints throughout the claim.
Tetiana George, Co-Founder of Clarion Claims and Co-Founder and CEO of Curium, said the platform was designed to combine experienced claims judgement with automation.
“Integrating RAVIN AI’s visual intelligence into the platform gives our clients clarity on vehicle condition at intake, and every decision that follows is tracked, auditable and compliant,” George said.
Clarion also says damage verification at intake can help flag potential recovery opportunities and third-party liability earlier in the process.
AI supports claims professionals
Clarion says the AI assessments will inform decisions made by its claims professionals, with human expertise remaining part of the process.
Eliron Ekstein, Co-Founder and CEO of RAVIN AI, said embedding the technology into Clarion’s workflows would make automated damage analysis available from mobile devices and help fleet teams resolve claims faster.
For fleet operators reviewing their incident reporting processes, the partnership offers a practical example of how damage capture can become part of the initial claim notification.
Its value will depend on how effectively that early information translates into repair bookings, clearer communication and fewer days off road.
