Woolworths Insurance has selected Digicall Assist as its roadside assistance partner, in a multi-year agreement announced in August.
Digicall Assist will provide end-to-end case management and roadside assistance services to all Woolworths’ comprehensive car insurance and roadside assistance policy holders, right across Australia.
Key features of the 24/7 service include a Woolworths-branded roadside assist app, live-tracking, and roadside intelligence geo-location.
Digicall Assist CEO Michael Curtin said Woolworths chose Digicall Assist on the back of its commitment to technology and customer experience innovation. “With our ground-breaking solutions that make it easier for customers to get assistance, and better for our clients to offer a differentiated product, Digicall Assist has put our money where our mouth is when it comes to customer experience at the roadside.”
One of the capabilities that set Digicall Assist apart from its competitors is the ability to support real-time data transfer. Instead of receiving new policy information daily from Woolworths, Digicall Assist is able to have it active in the system immediately.
Mr Curtin added, “This is a game-changer. We can support policy holders from the moment they sign up for roadside assistance. Woolworths allows customers to purchase emergency roadside assist online, and we can provide service from that minute onwards.”
Not only does this mean a superior customer experience, but it saves time and eliminates manual data entry and the associated human-error risks.
Gerrad Hennessy, Head of Woolworths Insurance, said that Digicall Assist also stood out for its agility in responding to evolving customer needs. “We needed to pivot more than once, and each time Digicall Assist was able to adapt and deliver a solution that exceeded our expectations.”
Motorists with Woolworths car insurance are able to get assistance right across Australia for vehicle roadside repairs, lockouts, flat tyres, flat batteries, emergency fuel and towing.
The Woolworths agreement announcement follows Digicall Assist’s recent leadership expansion, at a time of exponential growth for the business.
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