Mitsubishi Motors Australia has announced the winners of the 2019 National Skills Competition at a ceremony in Adelaide.
The National Skills Program recognises excellence across the Mitsubishi dealership network in the areas of customer service and technical expertise. This year marks the 21st anniversary of the program.
Mitsubishi’s National Skills Program assesses three categories, Service Advisors, Sales Consultants and Technicians. All Mitsubishi dealership staff are eligible to participate in the three-stage competition.
Following preliminary and regional qualifiers, the top five performers in each category travelled to Mitsubishi’s Australian head office to compete in the national finals.
To succeed in the competition, participants were required to showcase their product knowledge, customer service skills and technical expertise to solve real customer queries.
Mitsubishi Motors Australia Deputy Director Aftersales, Shaun Westcott announced the three 2019 champions at a ceremony at Mitsubishi Australia’s head office;
Sales National Skills Champion: Joel McCall, Ross Gray Mitsubishi QLD
Service Advisor of the Year: James Tate, Southside Mitsubishi WA
Technician of the Year: Dylan Deaves, Lander Mitsubishi NSW
James Tate, Service Advisor at Southside Mitsubishi in Cannington, WA, took out the top prize in the Service Advisor category for the second consecutive year.
Mitsubishi Motors Australia Deputy Director Aftersales, Shaun Westcott recognised that the role performed by Mitsubishi Dealer Staff is central to an exceptional customer experience.
“Our dealer staff are critical to ensuring Mitsubishi customers receive the best experience in our dealerships,” said Mr Westcott.
“The National Skills Competition is just one of the ways that Mitsubishi recognises the best of the best in our dealership network.”
In recognition for their efforts, all 15 national finalists will join a Mitsubishi Motors Study Tour in 2020 to Japan.