WEX has been recognised by the Customer Service Institute of Australia as the 2015 Victorian Winner of the Service Excellence in a Contact Centre under 100 employees category, and the runner up in the National Award.
“The Australian Service Excellence Awards are more and more competitive each year, and this year saw an incredibly high standard. Each winning individual and organisation should be very proud of their achievement. Their award is testament to their commitment to customer service excellence and passion for creating great customer experiences,” said Anouche Newman, CEO of the Customer Service Institute of Australia.
This is the first year WEX Australia has participated in the annual Service Excellence Awards. The Customer Service Institute of Australia first began recognising the commitment to service excellence of individuals and organisations over 14 years ago. Its annual Australian Service Excellence Awards has grown to be the premier multi-industry customer service excellence awards in Australia.
“We are extremely proud of our Contact Centre team for being recognised as one of the best call centre teams in Australia,” said Greg Drumm, Managing Director of WEX Australia. “WEX is dedicated to continuous improvement and delivering exceptional care to our customers. We consider this part of our business crucial to our success and this award reinforces our commitment and the impact of our team’s efforts.”
Endorsed by the International Council of Customer Service Organisations, the Awards are internationally recognised, with Australian winners automatically becoming finalists in the International Service Excellence Awards.
The Australian Service Excellence Awards showcase the highest achievement in customer service. Reaching the finals and winning an award illustrates the high standards of management, training and commitment to excellence within those organisations.
