Ford has launched a pick-up and disinfecting service for fleets, and consumers, so they can have their vehicle serviced and maintained during the COVID-19 social distancing period.
“The Ford Pick Up and Drop Off Service provides our service customers the reassurance they can get necessary vehicle work completed without leaving home, and the peace of mind that their vehicle is disinfected afterwards,” said Kay Hart, President and CEO, Ford Australia and New Zealand. “We’re pleased to be working with our dealers to find ways to ensure customers can continue to enjoy uninterrupted and safe services during this time.”
Removing the need for customers to physically bring their vehicles in for scheduled maintenance, the complimentary Ford Pick Up and Drop Off Service will be initially available at participating dealers until 30 June 2020, and incorporates three main elements:
- Pick up and drop off of a customer vehicle when they book in a service or warranty repair
- Disinfection of key touchpoints of the customer’s vehicle
- Wide availability of cashless payment options i.e. mobile payments.
“We’re pleased to be able to offer extra convenience and peace of mind to customers during this difficult time,” added John Cooper, Chairman of the Ford Australia National Dealer Council. “These new services build on the strict hygiene and sanitation processes we’ve built in across the network.”
The disinfection process involves thoroughly sanitising the interior and exterior surfaces of the vehicle, in particular major touch points including:
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Local Ford dealers disinfection process includes an alcohol-based cleaner that is an anti-bacterial, anti-fungal and anti-viral agent, which quickly and thoroughly sanitises hard surfaces without damaging plastics, elastomers and rubbers. These measures are designed to help ensure that participating Ford Dealership staff and customers are protected, as well as customers’ vehicle paint and interior trims.
